Terms and Conditions
By accepting the services of Good Grounds Tasmania you (the client) are bound by the following Terms and Conditions. Please take some time to review this agreement.
Utilisation of our services constitutes your acceptance of these Terms and Conditions.
Good Grounds will provide residential and commercial lawn and gardening services as agreed between us and you at the time of booking. Details on our services can be found on our website at www.goodgrounds.com.au or in a proposal email from the team.
Anything agreed upon within a proposal email may override these general Terms & Conditions.
We will provide all necessary equipment such as lawn mowers, line trimmers and personal protective equipment. Due to insurance & staff training, we may decline the use of your tools if offered to us.
Any changes to the service must be agreed prior to the next service. You need to request such changes directly by contacting 0417 920 444 or via email to info@goodgrounds.com.au
You need to inform us of any incident where an accident, breakage, damage to property or theft occurred due to any act of our gardener within 24 hours. We are unable to assume any liability for damages due to items with unstable bases, items not secured properly or items which have been poorly maintained. To the extent permitted by law, you are not entitled to any loss for any incident if it is not reported to us in writing within 24 hours of completion of the service.
Good Grounds has Work Health and Safety procedures in place to protect our gardeners. As a customer, you are however responsible to provide a safe and healthy work environment at the premises on the day of service. Our staff are instructed to not to enter an environment if it is considered to be unsafe. Our staff are trained to deem safe areas of work for themselves and may refuse certain directions given by clients. If you require additional tasks which requirement movement of heavy items; you will need to arrange for moving items prior to our arrival, otherwise extra charges may apply. You will also need to advise us of any known hazards, risks or dangers at the premises prior to the service. If our team is unable to service some or all parts of your yard due to this we will let you know. You may not be eligible for a refund in the event you fail to provide a safe working environment.
A fee may be applied (equivalent to 50% of the price of your service, or $65; whichever is more) in the event of Good Grounds not able to gain access to the property: e.g. a locked gate, pets or any other reason which might prevent Good Grounds gaining access to the property. A 72 hour notice of cancellation of a specific-date scheduled service is required; otherwise the same fee may be charged.
While we make every effort to accommodate your chosen dates, factors such as weather, traffic, staff leave, and other unforeseen circumstances may impact our ability to perform the service within the allocated timeframe. In the event we are unable to provide the service on the same day you have chosen on the booking form for any reason, we will contact you and offer to schedule at a time mutually agreed between you and Good Grounds. In the event we can not perform the service on your chosen day, and there is no suitable day to reschedule, we will arrange for the next possible date that works for you & Good Grounds.
In the event that you are not satisfied our service has been completed to a high standard, we may at our discretion come back and fix any issues free of any extra charges - at a time mutually agreed - provided that all clauses in these terms and conditions has been met by you, and you let us know in writing within 24 hours of the service being completed.
Good Grounds reserves right to raise prices at any time, customers will be provided updates in advance should prices change. Pricing estimates & quotes can be granted to you by our management team.
Our services are always based on a quote basis. We do not offer an hourly rate. As a business with a team of skilled & experienced staff; insurance; tool usage; and other material costs & overheads, we offer a certain type of craftsmanship - therefore offering an hourly rate simply punishes ourselves for efficiency and skill.
Payment and Trading Terms:
All online payments are processed via Stripe, an industry leading online payment processor. Payment details are collected at the time of booking and you may choose for payment to be deducted at the time of booking, or after your service has been completed. Good Grounds will provide a receipt via email after the service is completed.
Customers with regular, recurring appointments may choose to pay via direct transfer. We will issue an invoice for each service with payment due no later than 14 days after the service has been provided. We reserve the right to charge a late fee for any late payments.
You also agree to indemnify Good Grounds for all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by Good Grounds in connection with a demand, action or other proceedings (including mediation, out of court settlement or other actions taken for recovery of debts from the customer) arising out of breach of terms including the failure by the client to pay an amount by the due date.