Before you book

What areas do you service?

We service the Greater Hobart area. We travel as far as Granton, Old Beach, Kingston, Lauderdale. If you live outside of these areas please contact us - we may still be able to accommodate your requests - we have travelled to the Midlands, the Peninsula, and the Huon.

What type of services do you offer?

We offer lawn mowing, general gardening, hedging & pruning, landscaping, garden design, and our specialty Yard Reclamations for those overgrown gardens!

We offer many services - please do not hesitate to enquire.

How do I book a service?

Call us for the quickest means of contact - on 0417 920 444

Feel free to email us, fill out an enquiry form here on our site, or message us on Instagram or Facebook.

Are you insured?

Yes. Our lawn and garden services are covered by public liability insurance meaning your home and belongings are protected.

Is my billing information safe and secure?

Yes. All online payments are processed via Stripe, an industry leading payment processor which is compliant with PCI-DSS Level 1, the most stringent standard available in the payments industry. Billing details are processed with 256 bit encryption so you can rest assured your details are as safe and secure as possible.

Before your service

Do I need to be home?

Not at all. While we recommend being home for an inspection or for your first gardening service to discuss your requirements, there is no need to be home. As long as you provide safe access to your lawn and gardens we’ll show up, and you’ll arrive home to a better yard.

Do I need to do anything before the team arrives?

When you make your first booking, you will be asked for a few details. We do ask that you clean up as much debris (rocks, large sticks, etc.) and dog poop as possible before we arrive, as you may be charged extra if we need to clean these up. If anything changes between time of booking and your service please let us know.

What about the weather?

From time to time weather such as rain, thunderstorms or strong wind may mean we need to postpone or cancel your service. If it’s raining we may not be able to mow lawns, whereas high winds might mean we need to postpone some gardening services. We monitor weather forecasts and keep some time free each week to catch up on services and minimise inconvenience as a result of the weather. If we need to cancel or reschedule, we’ll let you know and find a time that works for you.

I need to reschedule or cancel, what do I do?

We understand that unexpected things pop up now and then so we try and be as flexible as possible when it comes to rescheduling bookings. If you do need to cancel, please try to let us know at least 72 hours in advance and we will cancel or reschedule free of charge. If you cancel or reschedule less than 24 hours prior to your booking, we may charge a late cancellation fee.

I have pets, do I need to do anything special other than clean up?

We are animal lovers here at Good Grounds - if you have pets please let us know in the online booking form.

After your service

When do I pay?

We give you the option to pay up front online, or have payment collected after your gardening service has been performed. We accept all major credit cards (including American Express) and debit cards for payment. Please pay within 7 days of the service to avoid late fees.

What is your refund policy?

We do not offer refunds because staff wages cannot be refunded. However we do ask that you are open with any queries and we will endeavour to fix any issues.

How do I refer a friend?

Send info@goodgrounds.com.au an email with their details - if your friend books a service, we’ll give you both a discount on your next service.